The OCN Culture team personally QC's our product thoroughly, before we ship out to our customers. We stand by our QC process and have the right to refuse any return request where the product has been damaged after we have shipped it out to the customer.
If an item was not to your preference, we understand! Before you return the item, please note: the item must be unworn, unused, and undamaged. We will not accept the return otherwise. Item must be returned within 30 days from purchase. Shipping fee to be paid by the customer (we do not offer paid shipping labels). Once item is inspected/approved by us, we will issue a store credit which will be emailed to you.
Please contact firstname.lastname@example.org to let us know that you will be mailing the item back to us. Alternatively, you may return in person to our store in Pt. Reyes CA. If mailing, please send item to:
183 San Geronimo Valley Dr, Suite 1155
Woodacre, CA 94973
Please note: the above policy refers to all products except our wetsuits. For the return policy on our wetsuits, please refer to the wetsuits product pages.